Photo AI freezes when importing photo, deleting preferences did not work

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Start Photo AI.
  2. Browse for a photo and select it.
  3. Photo AI becomes unresponsive.

Also, even trying to drag the window results in weird jittery motion. On occasion after waiting awhile, I see an image update, but the UI is stuck.

It worked fine with a few photos at first, but now locks up. I did the troubleshooting article " Topaz Photo AI Freezes on Importing Image (Mac)" and it did NOT work:

What else should I try to make Photo AI 2.0 function as expected?

Topaz Photo AI [v2.0] on [Mac - Apple Silicon]

Thanks for reaching out. Did you reboot your computer after deleting both plist files in the Preferences folder?

It does sound like that exact issue so the instructions should be fixing it.

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