Photo AI freezes on Macbook Pro during photo selection

I’m a new Photo AI user with a MacBook Pro dual core i5 w/ 8 gb RAM running Ventura 13.3.1 (22E261) - I open Photo AI and browse to select a photo from my external hard drive. After I make the selection, Photo AI freezes up. I’ve deleted an reinstalled the program but that didn’t do anything. I deleted the plist files as per another post recommended - still not working. Totally frustrating - have never had a piece of software not work at all from the get-go. Thinking of asking for a refund and using another program… appreciate any help - thanks!

Hey Keith,

Please follow the instructions in this article to fix this issue. Let me know if it’s working after doing this.
Topaz Photo AI Freezes on Importing Image (Mac)