Today’s bizarreness is starting early… Windows 11 Pro Topaz Photo AI 1.5.3.
This morning I sent an ordinary .dng file to Photo AI. And I got this:
Repeatedly. I get it if I do a normal export. I get it if I use the Topaz plug-in. I get it if I run Topaz standalone. I have at least a couple files on which I get the error, and others run FINE.
And YES, there IS a new .dng file being created every time I run Topaz.
I was on 1.5.3 so I updated to 1.5.4 to see if that would matter. It didn’t.
After a whole bunch more checking, I figured out ALL the images that fail were shot with a Nikon D850, using one of it’s crop modes. They were shot in FX mode, but at Medium size instead of large. At this point I’m having to run these images as a TIF so Photo AI will process them.
I can provide an image and a log file if useful - or is this a known limitation?
Please send the file and I can check this with my team so we can fix it.
You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something. Dropbox File Request
It seems that the crop information in the file is causing an issue when trying to open it.