Photo AI Crushes while processing images in batch and nvidia control panel disappear from task bar

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1
    Install nvidia control panel driver and process some images in batch. Especially, it easily occurs when try to process 2d illustrations.
  2. Step 2
    Photo AI crashes after process a few images. And then, nvidia control panel disappear from taskbar.
    After the crash, I can only find the control panel from windows menu search.

I’m not sure what kind of correlation exists between two, but It seems they are cause and effect. I’ve experienced same issue several times. It occurs again and again after I reinstall nvidia driver and recover the control panel in the taskbar.

I’m very curious I’m the only one experiencing such issue.

2023-04-08-09-08-49.tzlog (9.4 KB)
2023-04-08-09-20-55.tzlog (512.9 KB)
2023-04-15-10-00-56.tzlog (303.1 KB)
2023-04-15-10-10-2.tzlog (599.1 KB)
2023-04-16-14-22-4.tzlog (407.0 KB)


Topaz Photo AI [v1.3.0] on Windows

Thank you for reporting this crash. This is happening to other users as well and we are working on a fix.

I shared the logs with my team if they are helpful in finding an answer. Please continue updating Topaz Photo AI as we work on a solution as a coming update should fix this issue.

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