Photo AI crushed while resizing .nef File

Topaz Photo AI Bugs and Issues
1

Steps to reproduce issue:

  1. Step Open a new .NEF File with Topaz Photo AI
  2. Step Choose Function Resize
  3. Step Photo AI crushed immediately without Message

Topaz Photo AI V3 on WIN 10

2

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

3

Hello!

This problem has been solved. Seems like the previous Windows update caused a problem. After system reboot the error disappeared.
Thank You!
Regards
Werner

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