Photo AI Crashes when Using "Automate" from PS

Just taking a simple JPG file from PS to do an upscale 4x in Topaz AI. Looks good on-screen in AI, but when I click to complete and go back to PS it crashes both AI and PS.

Steps to reproduce issue:

  1. Low res JPG in PS
  2. Do Automate in Topaz AI
  3. Upscale 4x (actually different sizes same result)
  4. Click to send file back to PS and it crashes PS and AI.

Topaz Photo AI [v 2.3.0] on [Mac OS 14.2.1]
2024-01-25-17-08-7.tzlog (33.6 KB)
Mac mini System Report.spx (8.1 MB)

Please follow the steps below to reset your Photoshop plugin.

  1. Close Photoshop fully.
  2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
  3. Open Photoshop and check the File > Automate plugin again.

Let me know if those steps get it working again.

Topaz Labs Documentation | Topaz Photo AI | Plugin | Photoshop & Photoshop Elements

If it does not, open Topaz Photo AI, go to the menu bar on the top and click the ’ Help > Open Log Folder ’ menu option. You should be able to attach the whole folder to this email to send to me.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

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