Photo AI crashes when processing image

Topaz Photo AI Bugs and Issues
1

Recently updated my computer to one with NVIDIA RTX 1000 ADA card.

Steps to reproduce issue:

  1. Load image
  2. Select “Graphics” image type or select reduce noise
    2024-09-22-23-23-59.tzlog (56.9 KB)

Program crashes every time.

Topaz Photo AI [v1.4.3] on [Windows 11 Pro, 23H2]
Intel(R) Core™ Ultra 7 155H 1.40 GHz
32GB

2

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

3

John, I uploaded the DxDiag.txt file. I did check with Lenovo and according to them, this is the latest NVIDIA display driver update.

6

Can you test this as a first step:

  1. Open Photo AI, and before importing any files, go to Edit > Preferences > General
  2. In the AI Processor drop-down, change the Auto to CPU.
  3. Import a file and process it.
7

OK.

Yes, it is the NVIDIA CPU. It works fine with the CPU or the Intel graphics.

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8

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