Photo AI crashes when I click on "Crop"

Working with a raw (NEF) file and, after the scan and first “auto-pilot” tasks are done, I want to crop the photo.

When I click on the “crop” glyph, Photo AI crashes without any error message. It’s the same 51MB NEF file I wrote about in my last report.

Note that I killed some processes and took RAM from 39% to 36%. That allowed Photo AI to scan the photo. But note that, at 36% of RAM usilized (with Photo AI started but no photo input yet), my system still had over 30 GB of physical RAM available. That doesn’t even include virtual/paging space.

@stevennoelroth Thanks for reaching out.

Please upload your system profile information so I can check if your computer hardware is up to date.
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I should be able to determine next steps given that information.


Happened again today.

I have attached the dxdiag file and today’s tzlog files, along with the latest update’s installer file.



DxDiag.txt (99.6 KB)

2023-07-24-08-40-58.tzlog (78.3 KB)

2023-07-24-08-42-21.tzlog (78.2 KB)

Topaz Photo AI Installer Log.txt (1.61 MB)

Let’s try rolling back the NVIDIA graphics driver. When installing, select Custom Installation > Clean Install. Then reboot your computer after the driver installs.

If that doesn’t fix it, open Topaz Photo AI and go to the Edit > Preferences > AI Processor menu. In the dropdown menu, select the NVIDIA graphics card directly.

Let me know if that changes anything.

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