Photo AI crashes when I click on "Crop"

Working with a raw (NEF) file and, after the scan and first “auto-pilot” tasks are done, I want to crop the photo.

When I click on the “crop” glyph, Photo AI crashes without any error message. It’s the same 51MB NEF file I wrote about in my last report.

Note that I killed some processes and took RAM from 39% to 36%. That allowed Photo AI to scan the photo. But note that, at 36% of RAM usilized (with Photo AI started but no photo input yet), my system still had over 30 GB of physical RAM available. That doesn’t even include virtual/paging space.

@stevennoelroth Thanks for reaching out.

Please upload your system profile information so I can check if your computer hardware is up to date.
How To Obtain Your System Profile (Windows)

I should be able to determine next steps given that information.

Tim,

Happened again today.

I have attached the dxdiag file and today’s tzlog files, along with the latest update’s installer file.

Regards,

Steve

DxDiag.txt (99.6 KB)

2023-07-24-08-40-58.tzlog (78.3 KB)

2023-07-24-08-42-21.tzlog (78.2 KB)

Topaz Photo AI Installer Log.txt (1.61 MB)

Let’s try rolling back the NVIDIA graphics driver. When installing, select Custom Installation > Clean Install. Then reboot your computer after the driver installs.

If that doesn’t fix it, open Topaz Photo AI and go to the Edit > Preferences > AI Processor menu. In the dropdown menu, select the NVIDIA graphics card directly.

Let me know if that changes anything.

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.