Windows
Photo AI crashes just after it loads an image.
Using the most recent version 3.2.1
2024-09-18-14-52-9.tzlog (47.9 KB)
To help troubleshoot this problem, I’d like for you to follow the directions below:
Topaz Photo AI | plist Deletion
I will note that Intel CPU Mac devices are slightly underpowered for AI processing and will perform slower. We have some more information on our Topaz Labs Documentation page that I will link below for your review:
Topaz Photo AI | System Requirements
You can also try adjusting your AI Processor to run on your CPU. To do this, please open Topaz Photo AI, go to Preferences > General , and set the AI Processor to CPU .
Many users with Intel MacOS machines have reported that Topaz Photo AI v3.0.4 or v2.4.2 is most suited for their needs and experiences, as well as better processing times and consistent edits and displays. I have included a link to that those previous version below if you would like to revert to this version for your machine:
Let me know how this goes for you, and if you have any other questions in the meantime, feel free to ask me here or you can send us an email at help@topazlabs.com.
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