Photo AI crash when trying to update

It crashes when I try to update to latest version from 2.2.1 on Windows 10.
Steps to reproduce issue:

  1. Click red “3 updates available” button in upper right
  2. Click blue “Update” button on next screen
  3. Click black “Install Now” button on next screen
    4.Crash - program disappears. I have plenty of space on my drive to accommodate the install.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Download the full installer from the Releases Thread on this forum, Topaz Labs main website or your Account and install using that.

1 Like

We are going to try to update outside of the in-app option.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also make sure no settings configuration in your Windows system could be interfering.

Try using this link to update: Topaz Photo AI | Windows Installer