Photo AI closing while in use

Having trouble with Photo AI closing during use, is this an issue just for me or have others had this issue. It only started after moving to my new computer and updating to the latest update. Thanks for any assistance you can provide.

I’ve had it happen twice when using text enhancement. It seemed to be related to my not waiting long enough for the preview to update before painting more mask to select the next area of text to include.

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

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