Photo AI closes on opening

[james.stevenson]

After recently upgrading to Photo AI 3.1.0 it will now not open any files I attempt to process. I have tried Nikon raw (NEF) OM Systems raw (ORF) and tiff and each time the application crashes.

Steps to reproduce issue:

1. Step 1
   Select a file either from within Lightroom or Finder
2. Step 2
   Attempt to open the file.
3. Step 3

I have tried reinstalling a fresh install with same results

Topaz Photo AI [v3.1.0] on [Mac mini Intel i7 Sonoma 14.5]

[john.topazlabs (John S)]

To help troubleshoot this problem with Topaz Photo AI, I’d like for you to follow the directions below:

Topaz Photo AI | plist Deletion

I will note that Intel CPU Mac devices are slightly underpowered for AI processing and will perform slower. We have some more information on our Topaz Labs Documentation page that I will link below for your review:

Topaz Photo AI | System Requirements

Many users with Intel MacOS machines have reported that Topaz Photo AI v2.4.2 is most suited for their needs and experiences better processing times. I have included a link to that previous version below if you would like to revert to this version for your machine:

Topaz Photo AI | v2.4.2 | Mac Installer

[james.stevenson]

Hi thanks for the info. Deleting the plist files resolved my issue.
Thanks