The program does not work. After renewing the license, the program opens, starts loading the image (regardless of the format - raw, tiff) and immediately closes itself.
Not on my Windows 11 laptop. Can you provide more technical data? What machine, operating system, GPU info - including drivers? I’ve had trouble that related to GPU drivers in other Topaz products.
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.
If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. 
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