Photo AI 3 problem RW2 files

[jan.moch]

Photo AI 3 cannot import some of the RW2-files of my Panasonic Lumix GX80. The program shows pink noise instead of the picture, partially or totally. This varies from picture to picture. Sometimes
If I export these files the resulting DNG show this noise, too.

Steps to reproduce issue:

1. Open Photo AI 3
2. Import RW2
3. Enjoy

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Topaz Photo AI 3.0.2 on Windows 11. Attached logs and one problematic file.
Radeon RX 6800 XT and AMD Ryzen 7 5800X3S 8-Core (cannot attach dxdiag due to upload limit)

[2024-05-14-18-43-12.tzlog|attachment]

2024-05-14_Lost Place altes Polizeipräsidium (2).RW2 (18.6 MB)

[john.topazlabs (John S)]

Thanks for linking that file but I was not able to replicate this issue on my machine. Would you please send me your system profile information so I can check if your computer hardware is up to date.

• How To Obtain Your System Profile (Windows)

You can securely submit your files(s) to my Dropbox using the link below.

• Dropbox File Request

Please be sure to send me a note here to let me know you sent something.