Photo AI 3.1.0 Plugins not seen by Lightroom Classic or Photoshop

Topaz Photo AI Bugs and Issues
1

In Photoshop, go to filters, select Topaz Photo AI, get message filter not installed (but it is and open).
In Lightroom Classic, go to File —> Plug-in Extras—> try to select but doarkened (not available).

Photo AI says plugins are now automatically installed, but I can’t seem to find them.

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI 3.1.0 on [Mac]

2

Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:

  1. Be sure you have fully closed any plugins, such as Lightroom Classic, Photoshop, etc.
  2. Clear any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac
  3. Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installer’s ability to download the model files.
  4. Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ‘App Store and identified developers’ selected | MacOS | Example of Proper System Preferences
  5. Rerun the installer. You can download a new installer from your account’s download page | Topaz Labs | My Account | Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

3

John,

Thanks for the suggestions. Tried them and updated to most recent versions of Topaz apps. I can reach Topaz Denoise AI and Sharpen AI from PS, but not Photo AI. There are workarounds, so all not lost.

When I try to send image in PS to Photo AI, I get an error message that PS says Photo AI is not installed. I checked the Adobe Plugin folder and all of the Topaz plugins are there.

Thanks again for the assistance.

4

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