Photo AI 3.0.3 crashes and doesn't even save a log file. Can't find the log folder. 3.0.2 doesn't export

3.0.3 won’t even load. It crashes straight away on load from LRC, and open standlone but crashes when I open a photo.
3.0.2 in the plugin export from LRC just stalls on ‘exporting’ forever
3.0.2 in the edit in export from LRC says unable to open the file
No folder opens at all when I click show log folder. Posted the QT6core.dll issue with 3.0.3 before but now 3.0.2 not working properly (can work it but then won’t export’

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request