Photo AI 3.0.1 crash on M2 MacBook Air

Upon selecting Remove, and trying to paint on the object to remove, the app closes unexpectedly. no errors or crash report produced.

Steps to reproduce issue:

  1. opened a Sony a7iv raw file, autopilot runs
  2. clicked on enhancement, selected remove
  3. lock in process begins
  4. when clicking on the brush from remove panel, the application closes, losing all changes to the raw

Topaz Photo AI [v3.0.1] on [MacBook Air M2 Sonoma 14.4.1]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request