Photo AI 2.3.2 can't open an NIKON Blaw&White Raw Image

Photo AI 2.3.2 can’t open an NIKON Blaw&White Raw NEF Image (With a monocrome picture control setting). In the last step PhotoAI crashed and a windows error message occurs, that Photo AI does not work.

Steps to reproduce issue:

  1. Step 1 : Select a b&W NEF file
  2. Step 2 Open the file with the file handling dialog from Photo ai
  3. Step 3: Wait an see the crash.

an normal color NEF file with a normal picture control setting in the camera works well.

Topaz Photo AI [v3.2.2] on [Windows]

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

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