Photo AI 2.3.0 hanging on 'Detecting noise and blur levels'

Topaz Photo AI Bugs and Issues
1

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. In LRC, file/plug-in extras/Topaz photo AI
  2. On autopilot
  3. Keeps just getting stuck at the ‘Detecting noise and blur levels’ stage.

Topaz Photo AI [v2.3.0] on 2021 MAcbook Pro running Sonoma

2

Hi David,

Thanks for that information; based on your sys profile, your computer is more than capable of handling the processing with no issue

I suspect the problem might have been a bad update installer, I recommend you uninstall the app completely and reinstall with the link below; this will get you a new license for 2.3.0

“My Products" page:

https://topazlabs.com/my-account/downloads/

If the issue persists, then it’s likely a bug in the update version itself, which, in that case, I’ve provided the 2.2 version below for you to revert to!

Topaz Photo AI V2.2 Mac

Please let us know if you’re experiencing any other issues with the 2.3 version so we can inform our developers and get that issue patched

Cheers,

3

Thanks very much, Jeff, I’ll give it a go and let you know.
cheers
Dave

4

Hello again,
I tried reinstalling 2.3.0, but had the same problem.
However, reverting to 2.2 hasn’t helped either.
Do you have any other suggestions for what might be causing the problem?

cheers
Dave

5

Please contact our support team for help, we might need to get some logs info form you to see what’s going on

6

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