Photo AI 2.2.2 plugin freezes

Photoshop 25.3.1, Photo AI 2.2.2, Mac Studio Sonoma

  1. Step 1 - open file in photoshop
  2. Step 2 - filter > Topaz labs > Topaz Photo AI
  3. Step 3 - Topaz Plugin info box opens (…invoking a Topaz plugin.)
    and freezes (see screen shot)

Topaz Photo AI [v2.2.2] on [/Mac]
Screenshot 2024-01-13 at 5.13.04 PM
Filter Plugin Log.txt (3.9 KB)
Mac Studio.spx (9.1 MB)

Hey Larry, others with Macs are experiencing the same issues. You may want to try and search posts.

I found this, it may help.

This worked for others… no guarantees ;o)

A direct link to the possible solution:

Please follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI:

Make sure that you have any plugin such as Photoshop fully closed before proceeding

Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below:

Topaz Photo AI | plist Files Mac

After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.

Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:

Example of Proper System Preferences

Finally, rerun the installer. You can download a new installer from the downloads page directly :

Topaz Labs Download Page

If you are still experiencing problems please reach out to us at the following link:

Topaz Labs | Support Page