Photo AI 2.0 crashes

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 Open Canon CRAW directly into Topaz
  2. Step 2 After AI initial actions it appears okay
  3. Step 3 Denoise hangs up at about 10% progress, even after 7 hours.
    Previous version worked fine , now i have nothing. Windows 10, 64 bit

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Thanks for reaching out. Please update to v2.0.1 which was released today and let me know if you are still having this issue.

If you are, open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs to your reply so I can check the contents.

It works fine when going through LR and TIFF files. My problem is using it as a standalone and my Canon R5 RAW files.

2023-09-10-08-58-35.tzlog (85.7 KB)

2023-09-10-16-11-36.tzlog (309 KB)

2023-09-12-18-40-59.tzlog (14.6 KB)

2023-09-12-18-50-38.tzlog (224 KB)

2023-09-12-19-11-11.tzlog (441 KB)

2023-09-16-08-17-26.tzlog (15.4 KB)

2023-09-16-08-22-17.tzlog (64.2 KB)

2023-09-16-08-34-2.tzlog (198 KB)

2023-09-18-13-09-12.tzlog (147 KB)

2023-09-18-17-03-9.tzlog (12.3 KB)

2023-09-18-17-16-47.tzlog (12 KB)

Topaz Photo AI Installer Log.txt (1.59 MB)

Thanks for sending the log files. It looks like this is an ONNX error during processing. I made a task for my team to look into this.

How often does this happen to you?

Every time I try the new version.

Got it. I am speaking with my team about it tomorrow morning so we can move it up in priority.

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