Photo AI 2.0.2 crashing on RAW image - denoise

Topaz Photo AI Bugs and Issues
1

Program crash

Steps to reproduce issue:

  1. Load RAW file, directly into Photo AI
  2. Switching between denoise models (strong ?)

happened 3 times in a row now.
RAW format CR3 20 MP

Topaz Photo AI [v2.0.2] on [Windows]

logs and crash dumps available.

2

Please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs to your reply so I can check the contents.

3

2023-09-25-18-35-54.tzlog (474.4 KB)
2023-09-25-19-58-48.tzlog (401.4 KB)

happened again, when switching to RAW strong, 2 sample logs attached.
While processing different files, but all similar CR3.

4

Thanks for sending the log file. It looks like Topaz Photo AI is using the wrong model file for the graphics card when running the Raw Strong v1 model.

I made a task for my team to look into this as the 3060 should not have this issue.

5

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