I’m testing Topaz Photo AI 2 (in DEMO/Trial mode) to see if I want to purchase this product. Unfortunately, I’m running into constant application crashes on almost every other photo I attempt to correct (well, any photos containing people/faces).
I have the program set to detect faces (which works fine), but on actual recovery of the faces, the app crashes (I have tried it against similar photos and on some it won’t crash and on others it will crash).
If I remove face detection from the preferences, then it won’t crash.
If I then detect faces, it also won’t crash. But, if I attempt to recover those faces, then I get a crash 50% of the time (100% of the time on the same photo, but 50% of the time if the photos are different…meaning, the same photo will always crash, but a similar photo may not cause a crash at all).
I’ve tried the app against very old/lousy photos as well as very new/decent photos (scanned/from digital camera, etc. Very low-res photos to very high-res photos, 25 year old shots to current shots).
Steps to reproduce the issue:
- Step 1 - Open the app and choose a photo
- Step 2 - Have face detection/recovery checked in preferences as part of the process
- Step 3 - Watch the tool run…when it starts the step “Recovering Faces”, it will then crash to desktop
Topaz Photo AI [v2.0.0] on [Windows 11 Pro/PC]
Not sure if are supposed to paste the entire log, but here are the final pieces prior to the crash:
[2023-09-09 08:06:49.315, 18.70 μs] [9678] Info | Start face parsing
[2023-09-09 08:06:49.315, 11.50 μs] [9678] Info | Face landmarks from cache.
[2023-09-09 08:06:49.315, 11.10 μs] [9678] Info | Finish face parsing
[2023-09-09 08:06:49.315, 8.00 μs] [9678] Info | Start face perfecting
[2023-09-09 08:06:49.321, 6.16 ms] [9678] Warn | ICC Profile description not found, defaulting to sRGB.
[2023-09-09 08:06:49.321, 46.70 μs] [9678] Info | Using generated color profile from description: QColorSpace(QColorSpace::SRgb, QColorSpace::Primaries::SRgb, QColorSpace::TransferFunction::SRgb, gamma=2.31)
[2023-09-09 08:06:49.321, 11.80 μs] [9678] Info | [ImageFacePerfector PROFILE] sRGB color space, start color conversion
[2023-09-09 08:06:49.332, 10.94 ms] [9678] Info | [ImageFacePerfector PROFILE] Finished color conversion
[2023-09-09 08:06:49.332, 94.00 μs] [9678] Info | [AIE] Face Perfector ignoring deviceId -2
[2023-09-09 08:06:49.332, 19.90 μs] [9678] Info | [AIE] Face Perfector Device: 0
[2023-09-09 08:06:49.332, 16.10 μs] [9678] Info | [AIE] availBackends 0024 9 01f4
[2023-09-09 08:06:49.332, 9.70 μs] [9678] Info | [AIE] Choosing from backends: 0024
[2023-09-09 08:06:49.332, 11.60 μs] [9678] Info | [AIE] Selecting backend for device 0 from: openvino,onnx,
[2023-09-09 08:06:49.332, 20.00 μs] [9678] Info | [AIE] TargetDevices: Selected 0
[2023-09-09 08:06:49.332, 16.30 μs] [9678] Info | [AIE] [ 0:1 ]
[2023-09-09 08:06:49.332, 13.60 μs] [9678] Info | [AIE] 1 instances for device 0
[2023-09-09 08:06:49.332, 10.20 μs] [9678] Info | [AIE] Total blocks: 2 2
[2023-09-09 08:06:49.332, 9.20 μs] [9678] Info | [AIE] BlockSizes
[2023-09-09 08:06:49.332, 11.90 μs] [9678] Info | [AIE] Checking block sizes: 512x512, penalty: 0.050000, overlap: 48
[2023-09-09 08:06:49.332, 10.60 μs] [9678] Info | [AIE] Block: 512x512 Count: 1 Score: 0.050000 Extra: 0.000000
[2023-09-09 08:06:49.332, 88.60 μs] [9678] Info | [AIE] Total Devices: 1
[2023-09-09 08:06:49.332, 10.70 μs] [9678] Info | [AIE] Target Device: 0 Count: 1
[2023-09-09 08:06:49.332, 9.50 μs] [9678] Info | [AIE] Using target device 0
[2023-09-09 08:06:49.332, 8.80 μs] [9678] Info | [AIE] Loading default model file C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models/gfg-v1-fp32-512x512-ox.tz
[2023-09-09 08:06:52.550, 3.22 s] [9678] Info | [AIE] Loading time for model file C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models/gfg-v1-fp32-512x512-ox.tz is 3218
[2023-09-09 08:06:52.550, 74.90 μs] [9678] Info | [AIE] Total instances: 1
[2023-09-09 08:06:52.550, 13.00 μs] [9678] Info | [AIE] Block size selected: 512x512
[2023-09-09 08:06:52.550, 15.40 μs] [9678] Info | [AIE] facePerfectorSetup: 3218 ms
[2023-09-09 08:06:52.550, 9.20 μs] [9678] Info | [ImageFacePerfector PROFILE] model initialized
[2023-09-09 08:06:52.550, 24.90 μs] [9678] Info | # 0 of 3 faces inferred
[2023-09-09 08:06:52.551, 640.60 μs] [9678] Info | [AIE] —TBlockProc::TBlockProc 512x512 C: 1/1 R: 1/1 X: 0.000000 Y: 0.000000 inSize: 512 512 Pad: 0 0
[2023-09-09 08:06:52.551, 85.90 μs] [9678] Info | [AIE] OX with device: 0
[2023-09-09 08:06:53.211, 660.18 ms] [9678] Info | [AIE] perfectTime: 130 ms
[2023-09-09 08:06:53.211, 133.40 μs] [9678] Info | [ImageFacePerfector PROFILE] sRGB colorspace. Start color space conversion back
[2023-09-09 08:06:53.212, 790.00 μs] [9678] Info | [ImageFacePerfector PROFILE] Finished converting back color space
[2023-09-09 08:06:53.212, 58.80 μs] [9678] Info | # 1 of 3 faces inferred
[2023-09-09 08:06:53.213, 642.50 μs] [9678] Info | [AIE] —TBlockProc::TBlockProc 512x512 C: 1/1 R: 1/1 X: 0.000000 Y: 0.000000 inSize: 512 512 Pad: 0 0
[2023-09-09 08:06:53.213, 58.40 μs] [9678] Info | [AIE] OX with device: 0
[2023-09-09 08:06:53.804, 591.05 ms] [9678] Info | [AIE] perfectTime: 120 ms
[2023-09-09 08:06:53.804, 127.80 μs] [9678] Info | [ImageFacePerfector PROFILE] sRGB colorspace. Start color space conversion back
[2023-09-09 08:06:53.805, 760.70 μs] [9678] Info | [ImageFacePerfector PROFILE] Finished converting back color space
[2023-09-09 08:06:53.805, 85.20 μs] [9678] Info | # 2 of 3 faces inferred
[2023-09-09 08:06:53.805, 645.80 μs] [9678] Info | [AIE] —TBlockProc::TBlockProc 512x512 C: 1/1 R: 1/1 X: 0.000000 Y: 0.000000 inSize: 512 512 Pad: 0 0
[2023-09-09 08:06:53.805, 74.00 μs] [9678] Info | [AIE] OX with device: 0
