Photo AI 1.3.9 is not opening the tif created in Lightoom Classic

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 right click image in LR and select Topaz PhotoAI plugin

  2. Step 2 LR creates Tiff file

  3. Step 3 PhotoAI opens but no image

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Hi @penrand, are you on MacOS or Windows?

I’m on Mac. I uninstalled PhotoAI and reinstalled, had to download lots of models which took a long time (my internet is very fast but your server…). It stills creates the tiff file in LRC but it doesn’t show up in PhotoAI.

Here is the last few logs. I installed the latest version from your site but still no image loading.

2023-06-19-15-39-37.tzlog (77.3 KB)

2023-06-18-10-25-49.tzlog (66.9 KB)

2023-06-18-10-28-7.tzlog (67.9 KB)

2023-06-19-04-56-33.tzlog (11.6 KB)

@penrand Is the application freezing entirely?

If the application is freezing, please try the troubleshooting steps in this article.
Topaz Photo AI Freezes on Importing Image (Mac)

Normally I would suggest reinstalling but it looks like you already did that.
Can you make sure you disabled any firewall, antivirus, VPN, or proxy prior to installation?

No it doesn’t freeze. Just shows the PhotoAI panel and no image. I don’t have a vpn or firewall but I may try to download and install again. I’ll let you know.

Reinstalling Photo Ai is a major pain because of slow download of the models, can you make those available as a separate download?

I deleted the plist files and reinstalled and it works fine now.

1 Like

What’s the plist files! Mine is doing the same thing. I am not at home and where I am at the Internet is crazy slow!


Topaz Photo AI Freezes on Importing Image (Mac)


](Topaz Photo AI Freezes on Importing Image (Mac) - Topaz Labs)

@penrand thanks for sending those instructions! @kathy.whitehurst the article will instruct you on how to delete your plist files. Make sure to reboot your computer afterwards.

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