I get an error when attempting to run models locally on DNxHR videos containing 24 bit PCM audio (mxf container). Strangely the Starlight models (mini and precise 2.5) handle the files without issue, but other models (Artemis, Iris, Stabilization, Denoise) do not. The issue appears with files produced via DaVinci Resolve or even Topaz Video (v1.5.0) itself.
Can you share the logs?
To gather logs, please open the app and select Help > Logging > Get Logs for Support and attach the zip file to your reply.
logsForSupport.zip (18.8 MB)
Could you please also upload one of the problematic files for testing?
You can securely submit your file(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something and include the file name.
Submit File to Dropbox
