The program frequently pauses during enhancement. It immediately resumes enhancing if I zoom out and back in again.
Please send me your system profile information so I can check if your computer hardware is up to date.
You can securely submit your files(s) to my Dropbox using the link below.
Please be sure to send me a note here to let me know you sent something.
I just send my computer profile to your dropbox.
To begin with the troubleshooting process, can you test the following as a first step:
- Open Photo AI as a standalone, and before importing any files, go to Edit > Preferences > General
- Set the AI Processor to CPU.
- Click Apply.
Note : Using CPU is a workaround, and if it does avoid the crash, it would confirm either something is happening with your graphics card, which we can resolve, or it could be that the computer is under our Minimum Requirements.
Thanks for the response. I upgraded my desktop computer and the process no longer pauses. Still hoping you will add an expanding white space below the photos to add names, comments, etc. for the photos. I am about halfway through processing 10,000 photos. I use Topaz for nearly all of them. Great product. Does scramble words on birthday cakes and t shirts.
Wayne Bogt
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