I try and log into my Topaz local app to use SLM.
I am a founder with a subscription that runs out in October, so plenty of time left.
I am using 1.2.1.
I see this when I log in with a valid password:
That fails so I log in “at topazlabs.com” from the Account menu choice app interface with my browser and it accepts my login and says I should be able to close this browser tab and return to the app, but then gives me this screen
Do you have any special characters in your password? The devs are still working on getting some characters supported in the password setup for the app, that currently work on the website. Can you send me the logs to review the hang up issue here? You can post them here or email them to the support team at help@topazlabs.com.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
thanks Kyle,
I sent Margaux the logs last 5pm last night.
I have one special character in my password, but this has been the same password I’ve been using for months successfully in the local Topaz Video app (the same version too 1.2.1).
I go to Account > log in at topazlabs.com and it logs me in fine via my browser, and asks me to close the browser tab and return to the app.
When I return to the app, I see I am logged in but it doesn’t realise I’m subscribed and asks me to purchase a subscription (see image in my OP).
