Output error processing MP4 file 720 to 4K

Topaz Video AI Bugs and Issues
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  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

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logsForSupport.zip (1.5 MB)

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Hello,

Using multiple filters at the same time can sometimes cause out-of-memory errors or reduced performance with our AI models. I’d recommend trying the same clip again after changing the “Max Memory Usage” setting to 50% or even 20% to see if there’s an improvement in stability.

This isn’t a limitation of the total amount of memory available on the system, but a limitation of each model ‘competing’ for the same memory access during processing.

File → Preferences → Processing

368f461d1eae08a351627bf206a65303.png

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Thanks for the reply, I’ll try your suggestions.
On another matter, I tried to upscale a 720 video to 4K, but the upscaled video looked exactly the same as the original, with no discernable enhancements!

The original video is too large to attach, so I’ve included a Dropbox link:

Mark Woo sent you 1 item

[

## Mark Woo sent you 1 item

Karen AB1.mp4

](Transfer - Dropbox)

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