Out of screen installation panel

Topaz Video AI Bugs and Issues
1

At the end of installation of version 5.3.6, there is again an out-of-screen panel displayed out at top left position.

The workaround is to change the display resolution to bring back this faulty panel in the displaying area.

2

Are you on a Mac or PC system?

If you can send the logs, so we can take a look at what resolution the app is trying to open in on your system and what resolution you have your screen set to.

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Thanks.

3

Hi Kyle,

I am on a Windows 10 PC with FHD resolution 1920 × 1080 pixels.

I shall send to you the log asap.

Kind regards.

Vincent.

Envoyé à partir de Outlook pour Android

4

Hi Kyle,

Sorry for the delay.

Please, find attached the logs you requested.

As usual, feel free to ask me more explanations.

Kind regards.

Vincent.

logsForSupport.zip (641 KB)

5

In the logs it is showing the app is set to open at coordinates 0,0 in a resolution of 1920x1040 which is smaller than you screen is set to.

It is odd that it is opening slightly off screen. Ill send a message to the team about this as we dealt with this before in a previous version.

6

Hi Kyle,

Thanks :pray:

And yes, it’s a recurring bug!

Best wishes.

Vincent.

Envoyé à partir de Outlook pour Android

7

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