Out of memory in v6 and v6.0.1

[If you are posting a new bug, please include the following]

  1. After opening the video file and choosing the model I wanna to see a preview and got the error “Out of Memory”
    2.MacMini M4 Pro 14Core, GPU 20Core and 64GB Memory
  2. log files logsForSupport.zip (216.8 KB)
  3. Any screenshots
    Scherm­afbeelding 2024-12-29 om 18.42.56

Try clearing the Plist files on your system for Video AI and then restarting your system.

How To Delete Your Plist Files

If that does not work, email the updated logs to the support team at help@topazlabs.com

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