Original preview black when importing image more than 15k pixels

After loading a 71,744 X 6,016 pixel panorama the original side of the before/after slider is always blank (black).

Steps to reproduce issue:

  1. Step 1 Startup Photo AI
  2. Step 2 Load image tiff file
  3. Step 3 Perform any enhancement

Topaz Photo AI [v3.3] on [Windows]

We have an active ticket with our development team for an issue happening with a black original on images above 15,000 pixels, which I can see from your screenshot is your case.

The workaround, if you cannot work on a smaller file size, would be to go to a previous version:

Photo AI | v3.0.4 | Windows Installer

We will circle back on this thread once a fix has been issued for this. Until then, unless you do not need to edit 15K pixels files anymore, this v3.0.4 will be the version to stay on.

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