Opening file failed multiple times

Topaz Photo AI Bugs and Issues
1
  1. Open Topaz Photo AI
  2. Open a JPG file or drag in a file
  3. Photo AI goes into analyzing, then shuts down.

This happened multiple times.
I have yet to open an image successfully.

Topaz Photo AI v3.2.2 on Windows 11.
2024-10-14-12-23-31.tzlog (15.9 KB)

2

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

3

I have uploaded the systems profile to Dropbox.
Larry Haydn
larryhaydn@gmail.com
larry@SassSoftware.com

6

We want to ensure you have the latest GPU driver by updating it through the Device Manager > Display Devices window.

After you have done this, please reboot your machine and run some tests after this process and then if you are still experiencing problems.

You may want to try adjusting your AI Processor by following the steps below to see if it helps with this crashing error:

  1. Open Photo AI

  2. Go to Edit > Preferences > General

  3. Set your AI Processor to CPU

  4. Click Apply

I will note that after reviewing your dxdiag file your machine is technically slightly underpowered as it only has about 1GB of VRAM while our Minimum System Requirement is 6GB of VRAM. If you continue to have troubles after the update to your driver, I would recommend reverting to a previous version of Photo AI using one of the following links:

7

I have changed AI Processor to CPU.
Now the program is working.
Thank you!

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8

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