Now your changing the contract you made with me, buy my purchase, to fit your financial needs.
Hi - I really understand where you’re coming from on this one. If I bought someone’s products and the #1 selling point was that I believed I’d get free upgrades for life, I’d be frustrated too and would write a similar post.
If this applies to you or someone else reading, please contact us, send us your receipts, and tell us you want to deactivate and receive a refund on your purchases. Our payment processors usually restrict this process to a certain time period, but we can consider Paypal-ing you your purchase price if it’s beyond our return policy.
That said, while I realize these technicalities are little consolation from a human perspective, I’ll still mention them. We haven’t listed free upgrades on our website or communications for the past year, and we’ve never had it in our actual product license agreements. The AI products are also technically new products instead of existing ones, which is why the version numbers restarted (even though we upgraded people for free).
The truth is that we need to make this change, and our main goal is that we communicate it as honestly and fairly (and with as much lead time) as possible. If you think this means your initial purchase is no longer worth it, please let us know and we’ll make it right.
