Object Remove

Topaz Photo AI crashed during object removal

Steps to reproduce issue:

  1. Click on object
  2. Flash of red masking
  3. Crash

Topaz Photo AI [v2.4.2] on [Windows]

DxDiag.txt (135.9 KB)

Thanks for sending in that system profile information.

Please try to recreate this crash using the Remove feature in Topaz Photo AI, then go to Help > Open Log Folder, send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

Thank you for getting back to me,
Unfortunately, the problem reacts so quickly that nothing is written to the log file. There is just a flash of red masking colour and then crash.

I’m still seeing this issue on version 3.0.0. I’m running Windows 11 and you already have my system config from an earlier bug report. I have .tzlog and .dmp files available if they will help.