Object Remove

Topaz Photo AI Bugs and Issues
1

Topaz Photo AI crashed during object removal

Steps to reproduce issue:

  1. Click on object
  2. Flash of red masking
  3. Crash

Topaz Photo AI [v2.4.2] on [Windows]

DxDiag.txt (135.9 KB)

2

Thanks for sending in that system profile information.

Please try to recreate this crash using the Remove feature in Topaz Photo AI, then go to Help > Open Log Folder, send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

3

Thank you for getting back to me,
Unfortunately, the problem reacts so quickly that nothing is written to the log file. There is just a flash of red masking colour and then crash.
Sorry

4

I’m still seeing this issue on version 3.0.0. I’m running Windows 11 and you already have my system config from an earlier bug report. I have .tzlog and .dmp files available if they will help.

5

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