[Nvidia 2000 series GPU] Stabilization No Longer Works in 3.2 & Preview Playback Speed Incorrect

Topaz Video AI Bugs and Issues
1

After upgrading to 3.2.
Playback of the original video is now in a permanent fast forward.

logsForSupport.tar.gz (151.9 KB)

Stabilization no longer works, even in preview -

  • Unable to stabilize the video. Large amount of crop/fill-up needed. Use smaller trim ranges without scene changes.
Topaz Video AI  v3.2.0
System Information
OS: Windows v10.2009
CPU: AMD Ryzen 9 3900 12-Core Processor               31.899 GB
GPU: NVIDIA GeForce RTX 2070  7.8311 GB
Processing Settings: device: 0 vram: 0.9 instances: 0
Input Resolution: 1920x1080
Benchmark Results
Artemis		1X:  -  fps 	2X:  -  fps 	4X:  -  fps 	
Proteus		1X:  -  fps 	2X:  -  fps 	4X:  -  fps 	
Gaia		1X:  -  fps 	2X:  -  fps 	4X:  -  fps 	
4X Slowmo		Apollo:  -  fps 	Chronos:  -  fps 	Chronos Fast:  -  fps
4

Hi @darren, can you submit a support ticket for this using our support beacon on support.topazlabs.com?

This sounds like it may be a local behavior specific to this installation that we will need to troubleshoot.

5

Thanks, I’ve already done that. :smiley:

6

@darren.yates Thank you! One of our Video AI team gave this a look last night, actually turns out you’re experiencing a behavior related to some 2000-series GPUs – Please install the attached JSON files into your models directory, overriding any existing files:

model_json.zip

Let me know if this changes anything for you in v3.2 :slight_smile:

7

Thank you! That resolved the issue! I’m now stable again :smiley:
The playback of the original film in the software is still on fast foward but I can live with that, providing it doesn’t affect the export. I’ve yet to test.