No buttons or functions working at all when a photo is opened... Almost like frozen, on a M1 Mac decked out

I just bought this and havent been able to use it with it activated yet? whats the issue here? I have downloaded and activated it, my macbook is decked out so theres no processing issue at play.

@alexandra.perry If the application is freezing, please try the troubleshooting steps in this article.
Topaz Photo AI Freezes on Importing Image (Mac)

Make sure to reboot your computer after deleting the plist files. That should get it working for you again.