No audio with video once exported

I double checked all Windows 11 pro audio settings. I’ve tried shuffling different settings within the audio and video options offered by Topaz ai. I’ve tried wiping Topaz ai from my system, to include removing entries from the Registry and then reinstalling, without success. I had the same issue when I initially downloaded Topaz ai, but somehow it seemed to resolve itself after playing around with the preference settings. I managed to export 12 videos, averaging between 10 minutes to one hour long without a single problem, then the audio just went out on me, while the video remained in excellent quality. Where’s the beef!

I believe I connected with you via the support ticket you opened on this situation.

I don’t see any indications that our systems are connected, if this is what you are referring to.

I am meaning that I replied to your support ticket and I am looking into the situation to try and sort out what is going on.

Thank you Kyle for your ongoing support and patience!

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.