New version 1.4.0 Hangs when processing

Topaz Photo AI Bugs and Issues
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Topaz Photo AI new version 1.4.0 Hangs when processing. 4 minutes and still not procesed !

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2

Mine is doing the same thing. In Photoshop it hangs but not as a stand alone, outside of Photoshop.
Just started doing it on 1.4.0 upgrade.
Don Crosswhite

3

Same I forgot to mention I was using the filter in PS

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Also noted there is not a link in the stand alone for PS under help to install.

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Resolved with the fix by going to preferences in Topaz in left hand top corner and to Autopilot scroll down to Upscale and set it to NONE. Thank you!

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Please post under the correct category.

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That is hardly a fix if upscale is required…

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Upscale was turned on by default. You have to turn that off in PS. Annoying.

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Topaz Photo AI just hangs ???Day two trying to get this product to work?

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If this is not related to using the app as a PS plugin, please open a support ticket.

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