New Updates not installing on MBP 3 running Sonoma

Topaz Photo AI Bugs and Issues
1

Have tried several times to update the software to 3.2 but each time the MAC installer fails to respond

2

I’d like to help troubleshoot the problems you are having while installing the application.

First, please disable antivirus, firewall, VPN, or proxy that may be on your computer. These are known to block the installer from downloading the model files. Run the installer again. Once the installation finishes or fails, do not close the installer window and follow the steps below to send me the installer logs:

  1. While the installer window is open, click the following menu on the top of your screen, Window > Installer Log.
  2. Click the dropdown menu on the top bar and select “Show All Logs”.
  3. Then save the file and email it to me.

Topaz Photo Ai Installer Logs (Mac)

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

3

Hi John,

Still no luck tried installing again and followed your instructions re the ‘Installer’ but the coloured wheel overrode me getting into the Window Installer log,

Many thanks
Stuart

| john.topazlabs John S Topaz Photo AI Owner
September 10 |

  • | - |

I’d like to help troubleshoot the problems you are having while installing the application.

First, please disable antivirus, firewall, VPN, or proxy that may be on your computer. These are known to block the installer from downloading the model files. Run the installer again. Once the installation finishes or fails, do not close the installer window and follow the steps below to send me the installer logs:

  1. While the installer window is open, click the following menu on the top of your screen, Window > Installer Log.
  2. Click the dropdown menu on the top bar and select “Show All Logs”.
  3. Then save the file and email it to me.

Topaz Photo Ai Installer Logs (Mac)

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

4

Please take a screen recording of this behavior so I can see exactly what is happening.

Loom is a great free application for this: Loom | Free Screen & Video Recording

5

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