New update crashes on Mac with even small images. Using browse, drag and drop or open it crashes

Topaz Photo AI Bugs and Issues
1

Can’t even open an image after updating to 1.5.4. Im on Mac OS 13.3.1 M1 Pro MacBook Pro.

Using TIF, PNG, JPG. Tried even a small 16GB file. Still crashes. No other programs running. I have 32GB ram and 2TB SSD with 1.13 GB available.

2

After opening and closing preferences with no changes, it is working again. Ridiculous waste of time after multiple restarts of program, system and trying different images to repeated crashes.

3

Thanks for reaching out. If you run into this issue again, please send the logs so I can identify the issue and make sure it gets fixed.

Next time it crashes, reopen Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the bottom 3 logs files that you can see in the window that opens.

I should be able to determine what is happening and send next steps with this information.

4

Ok. Thank you.

5

I am also experiencing many crashes. I have a library of 18,000 old photos. I drag 30-100 into the app. Rarely do I get more than 20 before it crashes. This feels like memory leaks. I will try to send you logs.

6

First make sure you are on the latest version of Topaz Photo AI as it has the latest fixes.

If it’s still crashing, please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs to your reply so I can check the contents.