New Release freezes when processing images from LrC

Topaz Photo AI Bugs and Issues
1

Opened via LrC 13.2 the way you recommend. It freezes and needs to be killed in Windows Task Manager.

Version: 2.4.0

Machine:

  • PowerSpec G701 (8 core Ryzen 7, 48 GB of RAM, Nvidia GeForce GTX 1070)
  • 6 TB SSD plus 30 TB hard disk storage.
  • Windows 10, latest release
2

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this problem you are having with Lightroom and Topaz Photo AI, then open Topaz Photo AI and go to Help > Open Log Folder.

Please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

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