New Issue; Export file progress disappears

Was exporting a video file, then under the ‘Export queue’ tab, it suddenly disappeared even though it is still rendering and shows a ‘1’ in the Export queue.

It’s not actually a new bug, just an old one that’s back again :face_with_hand_over_mouth:

Why does this application have SO many bugs. They release like 4 updates per month but don’t seem to be able to just solve basic problems with their software

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Which version are you currently in?

Version 6.0.2

Can you pull the logs and send to the support team so I can have the devs take a look at this? Going to try and replicate on our end to send them a video of the situation and that its a possible regression of an issue that was resolved.

help@topazlabs.com

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

logsForSupport.zip (648.8 KB)

Seen this a few times

first time I saw this was V4.xx, then I and others reported it and I can remember about two updates later this gets fixed…and now we have it again.

Thanks this appears to be a UI display issue that the team is looking into. It is similar to one we have seen before that as Mayday mentioned was resolved.

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