I bought the suite of Topaz photo products a while back during a sale. I finally tried to install and use them for a project this week. So far I have been unable to even get the programs to launch. When I try to start any of them (also tried “run as administrator”) I just get an immediate crash report.
Xeon E3-1505M 3.0Ghz
Intel HD P630 / Nvidia Quadro M2200
all of the Topaz apps are set to use the M2200, driver 126.96.36.19966 (latest available)
Windows 7 Pro 64-bit
I downloaded and installed the versions that were listed for Windows 7:
Trying to open any of them results in an immediate crash report. Trying to use any of them inside Lightroom Classic results in the same crash.
Problem Event Name: APPCRASH
Application Name: Topaz DeNoise AI.exe
Application Version: 0.0.0.0
Application Timestamp: 6176bd77
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.24545
Fault Module Timestamp: 5e0eb67f
Exception Code: c0000005
Exception Offset: 0000000000027a6d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: ad48
Additional Information 2: ad483e447d9e2867fe747a9f8c014e97
Additional Information 3: 17de
Additional Information 4: 17ded42682849a25c0e0099266199a10
When I close the crash report, I get another error message:
The application was unable to start correctly (0xc0000005). Click OK to close the application.