New customer - free demo worked fine but after purchase the processing is exceptionally slow

It is taking 5 mins plus on individual images. I have a decent graphics card and this was supposed to be a timesaver with edits, not a further drag on time. What is the process to get a refund?

This is a user forum. You need to contact product services via the main Topaz website. They will probably want to troubleshoot the issue since you say the trial worked well.

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