My preview is not working. It says it had a processing error

I cannot look at the preview of my video. It keeps saying processing error.

it sometimes happens to me when I try previews in 4k, probably my graphics card is not powerful enough I think…

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Hi @rohan.patel, apologies for the delay here, seems we lost track of this post while reorganizing our forum tags – are you still experiencing this behavior in the latest version of Topaz Video AI?

Let us know, we’ll be much quicker to respond moving forward :slight_smile: