# MXF file not recognised **URL:** \ **Category:** Bugs and Issues\ **Tags:** investigating\ **Created:** [February 29, 2024, 12:15am UTC](https://community.topazlabs.com/t/mxf-file-not-recognised/64067 "2024-02-29T00:15:30Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![peter.hinz](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/p/9fc348/32.png) [@peter.hinz](https://community.topazlabs.com/u/peter.hinz)\ **Post date:** [February 29, 2024, 12:15am UTC](https://community.topazlabs.com/t/mxf-file-not-recognised/64067/1 "2024-02-29T00:15:30Z")
[If you are posting a new bug, please include the following] 1. an .mxf file HD 25i (Export from Premiere Pro) [logsForSupport.zip](https://community.topazlabs.com/uploads/short-url/5deURwu0hZcNaGyA3UGELkGvSPD.zip) (187.2 KB) ![mxf 0fps](https://community-cdn.topazlabs.com/original/3X/3/3/338cbe7fe3b2a42691c246fbee25908881adaa21.jpeg) not recognized. Displayed as 0 fps previous version of Topaz Video AI did it. 2. Laptop win 11, core i7, Quadro RTX 3. Your log files (Help \> Logging \> Get Logs for Support) 4. Any screenshots as necessary [Please be sure to have searched for your bug before posting. Duplicate posts will be removed.] ---
**Author:** ![aaron.j.hall](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/a/b2d939/32.png) [@aaron.j.hall](https://community.topazlabs.com/u/aaron.j.hall)\ **Post date:** [March 2, 2024, 3:05am UTC](https://community.topazlabs.com/t/mxf-file-not-recognised/64067/2 "2024-03-02T03:05:01Z")
I’m having this exact same issue. The previous version could read .mxf. This version says 0 and ends up in an error ---
**Author:** ![Steven.G](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/s/3d9bf3/32.png) [@Steven.G](https://community.topazlabs.com/u/Steven.G)\ **Post date:** [March 4, 2024, 8:01am UTC](https://community.topazlabs.com/t/mxf-file-not-recognised/64067/3 "2024-03-04T08:01:41Z")
Same thing with me. ---
**Author:** ![kyle.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/kyle.topazlabs/32/203506_2.png) [@kyle.topazlabs](https://community.topazlabs.com/u/kyle.topazlabs)\ **Post date:** [March 5, 2024, 5:28pm UTC](https://community.topazlabs.com/t/mxf-file-not-recognised/64067/4 "2024-03-05T17:28:15Z")
The team is looking into the issues with mxf files in the latest version and are working on a resolution for it. ---
**Author:** ![aaron.j.hall](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/a/b2d939/32.png) [@aaron.j.hall](https://community.topazlabs.com/u/aaron.j.hall)\ **Post date:** [March 2, 2024, 3:43am UTC](https://community.topazlabs.com/t/mxf-file-not-recognised/64067/5 "2024-03-02T03:43:04Z")
[If you are posting a new bug, please include the following] 1. The bug / behavior you have encountered When trying to import an .mxf file, Topaz Video Ai 4.2.0 can not read them where previous versions could 2. Your system profile AMD Ryzen 9 5900X 12-Core Processor 4.28 GHz 128 GB Windows 11 x64-bit operating system, x64-based processor 3. Your log files (Help \> Logging \> Get Logs for Support) [logsForSupport.zip](https://community.topazlabs.com/uploads/short-url/jBWDiQ7ptuOeIM7JevUuDtuiVND.zip) (757.2 KB) 4. Any screenshots as necessary [Please be sure to have searched for your bug before posting. Duplicate posts will be removed.] ---
**Author:** ![system](https://community-cdn.topazlabs.com/original/3X/0/1/01f3a81387b26ce3eb3484b6327ee7b3988ca47e.svg) [@system](https://community.topazlabs.com/u/system)\ **Post date:** [May 1, 2024, 3:43am UTC](https://community.topazlabs.com/t/mxf-file-not-recognised/64067/6 "2024-05-01T03:43:56Z")
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