MKV File Conversion Error (Topaz Video 5.0)

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered

MKV files no longer converted properly by V5.

Either the screen is black or audio is missing. Seeking cannot work properly.
Names of soundtracks and subtitles lost. (The tracks are there, but without the names, selection is difficut.)

No such issues on V4.

  1. Your system profile

i7-7700K, RTX4070GPU

  1. Your log files (Help > Logging > Get Logs for Support)
  2. Any screenshots as necessary

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Can you share the logs from the processing attempts?

Hi Kyle,

Please find attached the log file.

Regards

PT

2024-05-21-17-27-18-Main.tzlog (5.46 MB)

The logs are showing a successful process but there is a line for a codec error with one of the subtitle tracks. Ill send this over to the team for review.

1 Like

Thanks.