Missing detail after using Photo AI 2.0.2

Topaz Photo AI Bugs and Issues
1

Problem occurred using Photo AI 2.0.2 to improve an edited version of a of a peacock, where I cleared up his eye to make it more visible. After using Auto Pilot to improve general photo, the eye disappeared as if I had never worked on it.
Steps to reproduce issue:

  1. ran my photo through Auto Pilot
    2.eye was turned back into what I believe to be original pixels where the eye wasn’t clear.
  2. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Thanks for reaching out. Are you working with a Raw file? If you have edits on the file before sending it to Topaz Photo AI, some information may be lost like masks and crop.

To preserve your edits, please use the Photo > Edit in > Topaz Photo AI workflow instead on a TIF copy of your image.

Another option is to process your image in Topaz Photo AI before you make any edits like masking and crop.

Let me know if that helps and if you have any questions about this.

3

Thank you. I’m not sure of my exact workflow that day, but I will try your suggestions. Now I’m aware, thanks again!

4

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.