# Mask AI crashes **URL:** \ **Category:** Product Technical Support\ **Created:** [November 14, 2019, 4:32am UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512 "2019-11-14T04:32:25Z")\ **Posts on this page:** 13\ **Page:** 2
**Author:** ![Julysha](https://community.topazlabs.com/user_avatar/community.topazlabs.com/julysha/32/33935_2.png) [@Julysha](https://community.topazlabs.com/u/Julysha)\ **Post date:** [August 7, 2020, 1:03am UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512/21 "2020-08-07T01:03:47Z")
No, it did not help. I updated NVIDIA driver to the latest R450 U2 (451.77), but Mask AI 1.2.5. does not work at all - or crashes or is stuck. The only way to close it is Ctrl+Alt+Del and end task. For example, auto detect objects results in freezing: ![2](https://community-cdn.topazlabs.com/original/3X/5/e/5e6fbe3dc59ede3dd30ade2900de80a05297c9f0.jpeg) “Compute mask” causes the crash either. I did not have the issue during the version 1.1. And I would like to download and to use it. Where can I get it? ---
**Author:** ![AiDon](https://community.topazlabs.com/user_avatar/community.topazlabs.com/aidon/32/18481_2.png) [@AiDon](https://community.topazlabs.com/u/AiDon)\ **Post date:** [August 7, 2020, 2:04am UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512/22 "2020-08-07T02:04:54Z")
As I pointed out raise a support request at the main website. Also comment that when you use auto detect subjects it causes a crash when no people are there, it may be an issue with Quadro GPUs. I am also wondering why you are using auto detect subjects? It will probably work better if there are people in the image as that is what it is aimed at. ![image](https://community-cdn.topazlabs.com/original/3X/a/1/a10af4999888d85e0c00ee9808059a9c22a35624.jpeg) ---
**Author:** ![Julysha](https://community.topazlabs.com/user_avatar/community.topazlabs.com/julysha/32/33935_2.png) [@Julysha](https://community.topazlabs.com/u/Julysha)\ **Post date:** [August 7, 2020, 3:48pm UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512/23 "2020-08-07T15:48:00Z")
It crashes and does not work properly at any operation, not only auto detect object. I never make photo’s of people (except of very few situations), most my pictures are something like this - [![Imgur](https://live.staticflickr.com/65535/50189727423_8defb1497f_b.jpg "Edam") ](https://www.flickr.com/photos/jan1950nl/50189727423/in/photostream/) or that [![Imgur](https://live.staticflickr.com/1883/43261599925_c6fa283cfa_b.jpg "Walking during the ebb") ](https://www.flickr.com/photos/jan1950nl/43261599925/in/album-72157697681288755/) I need Mask AI just to mask certain parts of a photo to develop the rest (for example to remove noise from background or from out of focus parts, to make background more blurry or so). And yes, I have written a request at the main website. Now I have to wait for their reaction. By the way, ## DxDiag Notes ``` Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Sound Tab 4: No problems found. Input Tab: No problems found. ``` But * * * ## Diagnostics Windows Error Reporting: +++ WER0 +++: Fault bucket 1267082890046503435, type 5 Event Name: AppHangB1 Response: Not available Cab Id: 0 Problem signature: P1: Topaz Mask AI.exe P2: 0.0.0.0 P3: 5f073a71 P4: 4a8e P5: 67246080 P6: P7: P8: P9: P10: +++ WER1 +++: Fault bucket , type 0 Event Name: AppHangB1 Response: Not available Cab Id: 0 Problem signature: P1: Topaz Mask AI.exe P2: 0.0.0.0 P3: 5f073a71 P4: 4a8e P5: 67246080 P6: P7: P8: P9: P10: +++ WER2 +++: Fault bucket 2025977410589157232, type 5 Event Name: BEX64 Response: Not available Cab Id: 0 Problem signature: P1: Topaz Mask AI.exe P2: 0.0.0.0 P3: 5f073a71 P4: ucrtbase.dll P5: 10.0.18362.815 P6: 32a6df9a P7: 000000000006db9e P8: c0000409 P9: 0000000000000007 P10: +++ WER3 +++: Fault bucket 2025977410589157232, type 5 Event Name: BEX64 Response: Not available Cab Id: 0 Problem signature: P1: Topaz Mask AI.exe P2: 0.0.0.0 P3: 5f073a71 P4: ucrtbase.dll P5: 10.0.18362.815 P6: 32a6df9a P7: 000000000006db9e P8: c0000409 P9: 0000000000000007 P10: +++ WER4 +++: Fault bucket 1808762426517635037, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Topaz Mask AI.exe P2: 0.0.0.0 P3: 5f073a71 P4: Qt5Gui.dll P5: 5.13.1.0 P6: 5d6a3409 P7: c0000005 P8: 00000000002c2ab0 P9: P10: +++ WER5 +++: Fault bucket 2025977410589157232, type 5 Event Name: BEX64 Response: Not available Cab Id: 0 Problem signature: P1: Topaz Mask AI.exe P2: 0.0.0.0 P3: 5f073a71 P4: ucrtbase.dll P5: 10.0.18362.815 P6: 32a6df9a P7: 000000000006db9e P8: c0000409 P9: 0000000000000007 P10: +++ WER6 +++: Fault bucket 1808762426517635037, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Topaz Mask AI.exe P2: 0.0.0.0 P3: 5f073a71 P4: Qt5Gui.dll P5: 5.13.1.0 P6: 5d6a3409 P7: c0000005 P8: 00000000002c2ab0 P9: P10: and so on. ---
**Author:** ![AiDon](https://community.topazlabs.com/user_avatar/community.topazlabs.com/aidon/32/18481_2.png) [@AiDon](https://community.topazlabs.com/u/AiDon)\ **Post date:** [August 7, 2020, 11:48pm UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512/24 "2020-08-07T23:48:34Z")
Nice pics, just raise a support request at the main website please. ---
**Author:** ![Julysha](https://community.topazlabs.com/user_avatar/community.topazlabs.com/julysha/32/33935_2.png) [@Julysha](https://community.topazlabs.com/u/Julysha)\ **Post date:** [August 8, 2020, 8:56pm UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512/25 "2020-08-08T20:56:03Z")
Thank you! I was invited as a tester of Beta Mask AI. ---
**Author:** ![Topacres](https://community.topazlabs.com/user_avatar/community.topazlabs.com/topacres/32/821_2.png) [@Topacres](https://community.topazlabs.com/u/Topacres)\ **Post date:** [November 13, 2020, 9:23am UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512/26 "2020-11-13T09:23:28Z")
> [@AiDon](#): > > Go to Preferences, Advanced Preferences and set GPU Optimization to NO and see if that makes a difference. This solved my crashing problem. I only just purchased Mask AI today, but it crashed as a standalone and as a Photoshop plugin even after I updated my Nvidia drivers. After following your advice to set GPU Optimization to NO the application no longer crashes. ---
**Author:** ![christopherream](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/c/da6949/32.png) [@christopherream](https://community.topazlabs.com/u/christopherream)\ **Post date:** [December 30, 2020, 2:12am UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512/27 "2020-12-30T02:12:33Z")
I just purchased this software today, and happened to have updated my RTX 2060 Drivers on NVIDIA’s site yesterday. When I click on AUTO DETECT SUBJECTS, it crashes. I tried to set it to use the CPU over the GPU, but that makes no difference. I have plenty of RAM, a fast enough CPU, etc. Yet no go. ---
**Author:** ![AiDon](https://community.topazlabs.com/user_avatar/community.topazlabs.com/aidon/32/18481_2.png) [@AiDon](https://community.topazlabs.com/u/AiDon)\ **Post date:** [December 30, 2020, 2:57am UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512/28 "2020-12-30T02:57:40Z")
Please open the Graphics info., in the Help menu, click Copy and paste the info here please. ---
**Author:** ![denver.page](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/d/50afbb/32.png) [@denver.page](https://community.topazlabs.com/u/denver.page)\ **Post date:** [October 16, 2021, 5:37am UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512/29 "2021-10-16T05:37:22Z")
I had the same problem and spent hours trying to figure it out. I finally came up with the solution that worked for me. Open the Nvidia console and navigate to “Manage 3D Settings”. Click on the “Program Settings” tab. Go to field 1 and add Topaz Mask AI. Go to field 2 and select High Performance Nvidia Processor. Apply and it works every time now. Hope this helps others. I tried to upload an image of the Nvidia window, but no go. ---
**Author:** ![peter.baumann-4621](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/p/2bfe46/32.png) [@peter.baumann-4621](https://community.topazlabs.com/u/peter.baumann-4621)\ **Post date:** [June 3, 2022, 2:47pm UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512/30 "2022-06-03T14:47:32Z")
Just an FYI… All my AI plugins (running stand-alone or as filter in Studio 2) were resulting in APPCRASH (ntdll.dll). Turns out that once I disabled my NVIDIA GeForce GTX950M, everything worked fine. BTW, I’m running Windows 7. Maybe this will help someone. 😉 ---
**Author:** ![rogeruzun](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/r/b487fb/32.png) [@rogeruzun](https://community.topazlabs.com/u/rogeruzun)\ **Post date:** [June 4, 2022, 6:17pm UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512/31 "2022-06-04T18:17:58Z")
Update: I was able to get Mask AI to work. I had to choose a very simple image for the first one with very little blue layer. Then it would process that, and after that I could process complex images no problem. I just downloaded and tried to test Topaz Mask AI. When I try to do anything regarding detecting the sky or a subject or making a mask AI it hangs at One Time Performance Benchmarking: CPU. When I use CPU instead of GPU it stops processing at processing mask: 11% I have a windows 11 PC with an INtel 12900K cpu and an Nvidia RTX 3090 GPU. I have attached the dxdiag file. File logging is not possible since it just hangs and never returns and you can’t exit the software cleanly [DxDiag.txt](https://community.topazlabs.com/uploads/short-url/hRhiuXHOF6w55zKkV65pRw6wBqw.txt) (146.7 KB) ---
**Author:** ![AiDon](https://community.topazlabs.com/user_avatar/community.topazlabs.com/aidon/32/18481_2.png) [@AiDon](https://community.topazlabs.com/u/AiDon)\ **Post date:** [June 5, 2022, 12:46am UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512/32 "2022-06-05T00:46:55Z")
Go to Help, Graphics info, press Copy and post the info here. ---
**Author:** ![chlywly](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/c/cc9497/32.png) [@chlywly](https://community.topazlabs.com/u/chlywly)\ **Post date:** [September 28, 2022, 4:47pm UTC](https://community.topazlabs.com/t/mask-ai-crashes/12512/33 "2022-09-28T16:47:21Z")
I’m having this issue. Stuck in detecting. Win10, 3080ti. [Previous page](https://community.topazlabs.com/t/mask-ai-crashes/12512.md?page=1)