MacOS Topaz Videos AI v3.2.3 ignores the trim out value and gives black screen after

Topaz Video AI Bugs and Issues
1

I am setting the trim in and out and it only renders the frames which is fine.

But when I open the predicted video timescale mp4 in quicktime the total time ends larger.

So for example the trim is:

In time and Out time 00:25:02;13 → 00:25:04;04 around a few seconds.

But when I open the file it has a total running time of 24 minutes with black video after the above time.

Also when I drag the scrollbar in QuickTime and start playing it jumps back to the out time on the video. So it has a total of 24 minutes but jumps back to say the trim outcome.

But Premiere sees the correct in and out time and total time of the video.

2

Hi Paul,

Could you try the same trim task in this beta build and see if the issue is resolved?

Topaz Video AI Beta 3.2.4.1.b

Thanks

3

No I am still getting the same problem in Beta.

It’s only when opening in QuickTime but fine in Premiere.

The same settings in Topaz Video Enhance AI V2.6.4 work fine in Quicktime.

4

Thanks for testing that out. Would it be possible to take a look at the original file you’re working with for testing?

You can securely submit your file(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Submit to Dropbox

5

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6

Hi Paul! is this issue still occurring on your end? If so, can you please follow Tony’s instructions and share the file with us?